Terms & Conditions

PAYMENT TERMS

 

  • All 1:1 sessions and group sessions MUST be paid for in full, 14 days prior to commencement.

  • Late bookings/payment within 14 days can be arranged only by contacting 'The Wellbeing Way' beforehand.

  • Payment can be made online via direct bank transfer:

       

       

Click HERE to request copy of full payment details or HERE to download a copy

      

  • Cash payments can only be made with prior arrangement.

  • Requests to pay via invoicing afterwards will only be possible with written permission from 'The Wellbeing Way'.

  • Any invoiced payment must be made immediately upon receipt of said invoice - a 20% surcharge will be applied to any late payments not received after 7 days of receipt of said invoice. 

 

Elite Mind Training Solutions terms and conditions

Elite Mind Training Solutions frequently asked questions

CANCELLATION BY CLIENT

 

  • Clients cancelling a course, changing course date or switching courses, delivered by 'The Wellbeing Way', must do so at least 10 working days in advance in order to avoid paying a 50% cancellation fee.

  • If Cancellation notice is received less than 5 working days prior to the course date, the cancellation charge will be 100% of the training fee.

 

  • Customers wishing to substitute a registered delegate from the same company need to first check with 'The Wellbeing Way' that this is acceptable. If agreed, you may do so up to the commencement of the course without penalty, other than any substitution costs incurred by 'The Wellbeing Way'.

  • Delegate no-shows on the day, are subject to payment for the full amount.

 

CANCELLATION OF COURSE BY US

 

  • If on very rare occasions it becomes necessary, 'The Wellbeing Way' reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, classroom, equipment or trainer availability.

  • Notification will be provided within 10 days of the class, whenever possible.

  • If an alternative date cannot be arranged, registered delegates will not be charged for the course.

  • 'The Wellbeing Way' is not liable for any direct, or indirect, consequential or special damages or loss that may be incurred due to a cancellation of a scheduled class, including, but not limited to, loss of earnings, cancellation penalties for transportation or accommodations. The customer or student's sole remedy shall be the refund of prepaid course fees.

 

GENERAL DISCLAIMER

 

  • Delegates are expected to behave in a professional manner. Any issues will be notified immediately to relevant personnel.

  • 'The Wellbeing Way' reserve the right to ask any disruptive delegates to leave a session. Should this occur, no refund will be given.

  • 'The Wellbeing Way' shall not be liable for damages of any kind resulting from errors or omissions in the training materials nor shall 'The Wellbeing Way' be liable for any damages resulting from the use of the training materials, hypnosis, self hypnosis or other information/techniques conveyed at any 'The Wellbeing Way' session/course.

  • Use and Access to the Site - All users of this Site do so at their own risk. 'The Wellbeing Way' makes no representations or warranties of any kind with respect to the Site and the use thereof, including the security of any data or information transmitted to the Site. Neither 'The Wellbeing Way' nor any other party involved in the creation, production or delivery of this Site assumes or accepts any liability for any costs, losses, damages, etc. arising out of or in connection with the use and access to this Site, or with the failure of performance of this Site for any reason.

 
 

GENERAL DATA PROTECTION REGULATIONS

 

'The Wellbeing Way' needs to collect and use personal data about employees and delegates in order to carry on its business and meet its customers’ requirements effectively. The company recognises that the data which it collects is subject to the GDPR, with regard to its collection, processing, storage and distribution.

Policy Objectives

The policy has been established in order to:

(a) Offer clear advice and information to clients.

(b) Ensure responsibility when collecting, processing, storing and distributing data.

(c) Ensure that 'The Wellbeing Way' adheres to its legal obligations.

 

 

What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with your site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

 

By using our website, our platform provider: Wix.com utilises the following cookies in order to provide a secure service and good user experience:

How can your site visitors' withdraw their consent?


If you don’t want us to process your data anymore, please contact us at hello@thewellbeingway.com or send us mail to: 'The Wellbeing Way', 51 Andrew Goodall Close, Dereham, Norfolk, NR19 1 SP

 

 

 

 

 

 

 

 

 

 

 

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at here

Site Membership Policy


Access to site membership pages is granted to delegates who have either attended a training course or  persons who have been given permission directly to access such pages. 

Access is given so that delegates can refresh their learning and maintain their wellbeing through regular use of the techniques and information provided.

Any copying, reproduction, redistribution or publishing of any materials therein, without express prior permission is strictly forbidden as all material is and remains the property of The Wellbeing Way.

Members are not authorised to share any materials contained within membership pages or allow others to access such pages using their log in details. Any infringement or abuse will result in the members access being immediately removed and permanently blocked from the site.